TECHNOLOGY OPERATIONS & LEADERSHIP
OPERATIONAL EXCELLENCE · ENTERPRISE SCALE
Building Reliable Technology Organizations That Deliver Business Results
25+ years leading IT Operations, Infrastructure, Cybersecurity, Service Delivery, Cloud Transformation, Enterprise Applications and global technology teams.
LEADERSHIP PROFILE
Enterprise technology leadership across complex, global organizations.
GLOBAL TECHNOLOGY TEAMS
TRANSFORMATION & RESILIENCE
BUSINESS-ALIGNED DELIVERY
LEADERSHIP IMPACT
Impact measured at enterprise scale.
25+ Years
Technology Leadership
21 Global Offices
Supported
97.8%+
Customer Satisfaction
$100K+
Annual Cost Savings
99%
Server Virtualization
$2M
Global Technology Initiative
Technology Leadership Profile
A technology leader focused on dependable operations, resilient teams, and measurable business value.
Senior technology and IT operations leader with more than 25 years of experience leading enterprise infrastructure, service delivery, cybersecurity, cloud transformation, enterprise applications, and global technology teams.
Proven track record of improving operational reliability, reducing costs, modernizing infrastructure, strengthening service management, and aligning technology strategy with business objectives.
Experienced in leading distributed teams, managing enterprise vendors and budgets, driving major transformation initiatives, and partnering with executive leadership across complex organizations.
LEADERSHIP APPROACH
Leadership approach centered on clarity, accountability, coaching, trust, and measurable business outcomes.
AREAS OF EXPERTISE
Broad operational depth. Practical technology leadership.
IT Operations & Service Delivery
Help desk operations, Tier 1/Tier 2 support, incident management, service management, SLA performance, user support, and operational improvement.
Infrastructure & Cloud
Microsoft Azure, Microsoft 365, Active Directory, Windows Server, networking, virtualization, cloud migrations, data centers, and enterprise infrastructure.
Cybersecurity & Governance
Identity and access management, DLP, endpoint security, data protection, security monitoring, compliance, risk management, and governance.
Enterprise Applications
ServiceNow, Microsoft Dynamics 365, Microsoft Fabric, Power BI, collaboration platforms, business applications, and systems integration.
Technology Projects & Transformation
Infrastructure modernization, cloud migrations, automation, AI-enabled support, telephony, application modernization, and change management.
Leadership, Vendors & Budget Management
Team leadership, coaching, vendor management, procurement, outsourcing, budgeting, forecasting, stakeholder communication, and resource planning.
SELECTED ACHIEVEMENTS
Selected Achievements
Global IT Operations
Led technology services and support across 21 global offices, supporting approximately 1,000 employees and maintaining high service levels across diverse business environments.
Service Delivery Performance
Maintained customer satisfaction of 97.8%+ while improving support processes, service management, ticket prioritization, and operational accountability.
Cost Optimization
Delivered more than $100K in annual savings through licensing optimization, vendor negotiations, platform consolidation, and operational efficiencies.
Technology Transformation
Directed a $2M global remote-work and return-to-office technology initiative, coordinating infrastructure, collaboration, support, and business continuity requirements.
Infrastructure Modernization
Led major virtualization and infrastructure modernization efforts, achieving approximately 99% server virtualization and improving reliability, scalability, and manageability.
Team & Vendor Leadership
Built and developed technical teams, managed external partners and vendors, and improved accountability through measurable service levels, clear expectations, and ongoing coaching.
CONTACT & OPPORTUNITIES
Let’s Connect
I’m open to opportunities where I can contribute hands-on technology leadership, strengthen IT operations, improve service delivery, modernize infrastructure, and help technology teams deliver measurable business value.
I’m particularly interested in Manager, Director, Head of IT, and VP-level opportunities across IT Operations, Technology Services, Infrastructure, Service Delivery, and Enterprise Technology.
Technology Operations • Infrastructure • Cybersecurity • Enterprise Transformation